Bot Framework enables you to build bots that support different types of interactions with users. You can design conversations in your bot to be free. Your bot can also have more guided interactions where it provides the users with choices or actions. The conversation can use simple text strings or more complex rich cards that contain text, images, and action buttons. And, you can add natural language interactions, which let your users interact with your bots in a natural and expressive way.
source https://www.c-sharpcorner.com/article/create-and-build-faq-chatbot-using-azure-bot-service-and-without-any-coding/
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