Many times, as Customer Success Managers, we are trying to get the customer to do something differently. While our intentions may be good, we could be missing an opportunity to reinforce the positive behaviors that could be occurring right before our eyes. I know I am guilty of this.
source https://www.c-sharpcorner.com/article/leadership-challenge-011-keith-rosen-coach-to-win-not-to-fix/
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